This customer had a sump pump failure in their partially finished basement. The rec room had a carpet and drywall walls that got very wet from the loss. They were very distraught and needed assistance cleaning up the mess that occurred. Calling their insurance company to see if they had coverage. Finding out they did, they contacted SERVPRO to help them in their time of need. SERVPRO came to the home to assess the damages, do an estimate, and take photos of the loss areas. The estimator called the crew to load the van with all of the necessary drying equipment as well as the other items that would be needed to get the clean up done and start the dryout. SERVPRO crew arrived onsite, extracted the carpet and set up the equipment. The customer was so happy that they had their rec room dried out.